Security Services Malaysia — Licensed Security Company

Yes. Majestic Security Forces Sdn. Bhd. holds private agency licence No. 02260252, issued by Kementerian Dalam Negeri under Section 3 of the Private Agencies Act 1971, covering classes 2(a) Kawalan Keselamatan and 2(b) Penyiasatan Persendirian. The current licence period runs from 1 January 2026 to 31 December 2026. Ask for the licence copy and the Companies Commission profile before you shortlist any agency, and check the licence is still inside its validity period rather than simply present.

The site supervisor confirms the gap, operations is alerted, a relief guard is arranged and the client is told. The honest answer on timing is that it depends on the distance to your property, the size of the deployment and how much relief manpower that contract carries, so the target is agreed per site and written into the service standard rather than quoted as a single number to everybody.

Be careful with any security guard company that promises a fixed replacement time nationwide without asking where your property is or how many posts you run.

A continuous 24-hour post needs two guards on alternating 12-hour shifts, plus relief cover for rest days and leave. A rate that covers one guard per post is not a cheaper quotation, it is a different service.

Underneath the hourly rate sit the Minimum Wages Order, KWSP contributions, PERKESO, SIP, overtime under the Employment Act 1955, uniform, supervision and insurance. When a quotation comes in far under the others, ask which of those it left out. Committees usually find the answer is the contributions, which becomes the property's problem later.

Armed posts are arranged for higher-risk assignments under the firearms licensing conditions that apply to each site, and are agreed in writing before deployment. Most residential work does not need or want an armed presence, and the honest recommendation for a condominium or gated community is usually a well-supervised unarmed deployment with disciplined access control.

Your Joint Management Body or Management Corporation receives attendance with guard name, shift, clock-in and clock-out; patrol records with checkpoint clocking, route, completion time and photo evidence; incident reports with category, action taken and follow-up; and a monthly dashboard pulling together attendance, patrol, incidents, complaints and corrective action. Resident names, identity card numbers and vehicle details are masked before anything is shared beyond the site, which matters for any committee handling personal data under the Personal Data Protection Act 2010.

Takeovers are normal work. The sequence is a site security assessment, then post orders written for the property, then guard matching and induction, then a start date coordinated with your existing notice period so there is no gap at the guardhouse. Send the current arrangement and the notice terms, and the handover is planned around them with your managing agent.

It comes from the number of posts you need manned, the hours each post runs and whether patrols are separate from static duty. A single entrance manned around the clock is a different figure from an entrance plus a roving patrol plus a second pedestrian gate at peak hours. The site assessment produces the count, the shift pattern and the relief requirement in writing, which is the form a JMB or MC committee needs to take to an annual general meeting for budget approval.

The licence covers private agency work throughout Malaysia, so it is possible. Whether it is a good idea is a separate question, and it is quoted against travel time, relief coverage and supervisor reach. Majestic Security Forces Sdn. Bhd. would rather decline a site it cannot supervise properly than win it and staff it badly.